If you are not satisfied with our financial advice service, please tell us as soon as possible.

• Call: Matt Pierard or Joni Engelbrecht on 06 863 2393

• Email: matt@gisinvest.nz or admin@gisinvest.nz 

• Write to: PO box 1273, Gisborne, 4010​

​When we receive a complaint, we will follow our internal complaints process:

1. We will acknowledge your complaint in writing within two working days

2. We will consider your complaint and let you know how we intend to resolve it. Your adviser may be in contact with you to gather more information on the situation.

3. We aim to come to a resolution within 10 working days of receiving a complaint. If this is not possible, we will contact you within the time to advise of the new time frame.

4. Contact will be made via phone or email to let you know whether we can resolve and what we propose as the resolution.

​If a resolution cannot be reached or you are not satisfied with the way we propose to do so, you can contact our Disputes Resolution Scheme, The Financial Dispute Resolution Scheme (FDRS).​The FDRS provide a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven't been able to resolve your complaint to your satisfaction.

You can contact them here Freepost 231075, PO Box 2272, Wellington 6140, phone 0508 337 337, email enquiries@fdrs.org.nz or their website www.fdrs.org.nz